Returns & Exchanges Policy
At JOYOR E-Scooter Official Shop, we want you to ride with confidence and offer a 14-day return window for products in original, unused condition. Our goal is to ensure every rider finds their perfect match while maintaining the highest standards of safety and quality.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization.
Prepare the Scooter
Ensure the e-scooter is clean, unused, and packed securely in its original box with all chargers, tools, and manuals included.
Ship It Back
Affix the provided shipping label or use a tracked courier service to send the package back to our designated service center.
Inspection and Refund
Once our technicians verify the condition of the scooter, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing