Frequently Asked Questions
Everything you need to know about your JOYOR E-Scooter experience.
How long does shipping take for my JOYOR E-Scooter?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your scooter leaves our warehouse.
What is your return policy for electric scooters?
We offer a 14-day return policy for unused scooters in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Do JOYOR scooters come with a warranty?
Yes, all JOYOR scooters purchased through our official shop come with a 1-year limited warranty covering manufacturing defects on major components like the motor, frame, and battery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm to help you pay over time.
How do I maintain my scooter's battery life?
To ensure longevity, we recommend charging your battery at least once a month if not in use, avoiding total depletion, and storing the scooter in a cool, dry place away from extreme temperatures.
Are JOYOR scooters water-resistant?
JOYOR scooters have an IP54 rating, meaning they are protected against light splashes and dust. However, we strongly advise against riding in heavy rain or through deep puddles to avoid water damage.